Distance Sales Agreement

Distance Sales Agreement

Effective Date: July 15, 2026

This Distance Sales Agreement ("Agreement") governs the purchase of products from edén through the official website www.byeden.shop. By placing an order, you confirm that you have read, understood, and agree to be bound by this Agreement.

1. Seller Information

This website is owned and operated by:

GLOBAL EDEN GROUP S.R.L.
Email: info@byeden.shop

Throughout this Agreement, GLOBAL EDEN GROUP S.R.L. is referred to as " edén", "Seller", "we", "our", or "us."

The customer placing an order is referred to as "Buyer", "Customer", or "you."

2. Scope of Agreement

This Agreement governs the rights and obligations arising from the purchase of products offered through www.byeden.shop.

It applies to every order placed through our website.

3. Products

Product descriptions, specifications, colors, sizing information, photographs and prices are displayed on our website.

While we make every effort to present products accurately, slight variations in color, texture or appearance may occur due to screen settings, lighting, photography or manufacturing tolerances.

Such differences shall not be considered defects.

4. Prices

All prices displayed on the website are shown in the selected currency.

Applicable taxes are included where legally required unless otherwise stated.

Shipping costs, customs duties, import taxes and other governmental charges are calculated or disclosed during checkout where applicable and remain the responsibility of the Buyer unless expressly stated otherwise.

5. Orders

An order becomes binding only after payment has been successfully authorized.

After placing an order, you will receive an order confirmation by email.

The Seller reserves the right to refuse or cancel any order in cases including, but not limited to:

  • suspected fraud;
  • pricing or technical errors;
  • unavailable inventory;
  • violations of these Terms.

If payment has already been collected, a full refund will be issued for cancelled orders.

6. Payment

Payments are processed securely through authorized third-party payment providers.

edén does not store or have access to your complete payment card information.

Accepted payment methods are displayed during checkout.

7. Shipping & Delivery

Orders are shipped to the delivery address provided by the Buyer during checkout.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be affected by:

  • customs inspections;
  • weather conditions;
  • carrier delays;
  • local holidays;
  • force majeure events;
  • inaccurate delivery information.

The Seller shall not be liable for delays beyond its reasonable control.

Risk of loss passes to the Buyer upon delivery to the shipping address.

8. Customs, Duties and Import Charges

International shipments may be subject to customs duties, VAT, import taxes or clearance fees imposed by the destination country.

These charges are the responsibility of the Buyer unless expressly stated otherwise.

The Seller has no control over customs procedures and cannot predict such charges.

9. Failed or Undeliverable Deliveries

If an order is returned to the Seller because of:

  • an incorrect or incomplete shipping address;
  • refusal to accept delivery;
  • repeated unsuccessful delivery attempts;
  • failure to collect the parcel;
  • local delivery restrictions;
  • customs refusal caused by the Buyer;

the original shipping charges are non-refundable.

The Buyer may choose to:

  • pay the shipping cost for a new delivery; or
  • receive store credit for the product value, excluding shipping costs and any non-recoverable expenses incurred by the Seller.

10. Inspection Upon Delivery

The Buyer should inspect the delivered products as soon as reasonably possible.

If a product arrives damaged or defective, the Buyer must notify the Seller within 7 calendar days after delivery by emailing info@byeden.shop together with:

  • the order number;
  • photographs of the product;
  • photographs of the packaging;
  • a description of the issue.

Failure to report within this period may affect our ability to investigate shipping-related claims.

11. Returns & Refunds

Returns, exchanges and refunds are governed by the edén Return & Refund Policy, which forms an integral part of this Agreement.

Nothing contained in this Agreement limits or excludes any mandatory consumer rights granted under applicable law.

12. Product Warranty

If a product is found to have a manufacturing defect, edén will assess the claim individually.

Where appropriate, we may offer:

  • replacement;
  • repair;
  • store credit; or
  • refund,

as required by applicable law or our internal policies.

Normal wear and tear, misuse, accidental damage or improper care are not considered manufacturing defects.

13. Limitation of Liability

To the maximum extent permitted by law, edén shall not be liable for indirect, incidental, special or consequential damages arising from:

  • delayed delivery;
  • misuse of products;
  • third-party carrier actions;
  • customs procedures;
  • website interruptions;
  • events beyond our reasonable control.

Nothing in this Agreement excludes liability where such exclusion is prohibited by law.

14. Intellectual Property

All content available on www.byeden.shop, including but not limited to:

  • trademarks;
  • logos;
  • photographs;
  • product images;
  • graphics;
  • videos;
  • product descriptions;
  • website design;
  • branding materials;

is the exclusive property of GLOBAL EDEN GROUP S.R.L. or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced or used without prior written permission.

15. Privacy

Personal information is processed in accordance with our Privacy Policy.

By placing an order, you acknowledge that your personal data will be processed for the purpose of fulfilling your purchase and complying with applicable legal obligations.

16. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of Romania.

If you are a consumer residing in another country, you may also benefit from any mandatory consumer protection rights applicable under the laws of your country of residence.

Any disputes arising from this Agreement shall be submitted to the competent courts of Romania unless mandatory consumer protection legislation provides otherwise.

17. Entire Agreement

This Agreement, together with our:

  • Terms of Service;
  • Privacy Policy;
  • Return & Refund Policy;
  • Shipping Policy;

constitutes the entire agreement between the Buyer and the Seller regarding purchases made through www.byeden.shop.

18. Contact

GLOBAL EDEN GROUP S.R.L.

Email: info@byeden.shop

Website: www.byeden.shop