Terms of Service

Terms of Service

Effective Date: July 15, 2026

Welcome to edén.

These Terms of Service ("Terms") govern your access to and use of www.byeden.shop (the "Website"), operated by GLOBAL EDEN GROUP S.R.L.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Company Information

This Website is owned and operated by:

GLOBAL EDEN GROUP S.R.L.

Email: info@byeden.shop

Website: www.byeden.shop

Throughout these Terms, GLOBAL EDEN GROUP S.R.L. is referred to as " edén," "we," "our," or "us."

2. Eligibility

By using this Website, you confirm that:

  • you are at least 18 years old or have permission from a parent or legal guardian;
  • the information you provide is accurate and complete;
  • you are legally capable of entering into binding agreements.

3. Products

We strive to ensure that all product descriptions, photographs, pricing, sizing information, and availability displayed on our Website are accurate.

However, we do not guarantee that:

  • product colors will appear exactly the same on every device;
  • descriptions are completely free of typographical errors;
  • products will always remain available.

We reserve the right to modify or discontinue products without prior notice.

4. Prices

All prices displayed on our Website are shown in the selected currency.

We reserve the right to change prices at any time without prior notice.

Price changes will not affect orders that have already been confirmed.

5. Orders

Submitting an order does not automatically create a binding contract.

Orders become accepted only after payment has been successfully authorized and we begin processing your order.

We reserve the right to refuse or cancel orders for reasons including, but not limited to:

  • suspected fraud;
  • payment authorization failure;
  • pricing errors;
  • product unavailability;
  • violation of these Terms.

If payment has already been received, an appropriate refund will be issued.

6. Payment

Payments are securely processed through authorized third-party payment providers.

EDÉN does not store complete payment card information.

Accepted payment methods are displayed during checkout.

7. Shipping & Delivery

Shipping, processing times, fulfillment locations, delivery estimates, customs charges, and related information are governed by our Shipping Policy, which forms part of these Terms.

8. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.

Nothing in these Terms limits any mandatory legal rights available to consumers.

9. Accuracy of Information

Customers are responsible for providing accurate information when placing an order, including:

  • name;
  • shipping address;
  • billing information;
  • email address;
  • telephone number.

EDÉN is not responsible for delays or additional costs resulting from incorrect information provided by the customer.

10. Intellectual Property

All content available on this Website, including but not limited to:

  • trademarks;
  • logos;
  • brand names;
  • photographs;
  • videos;
  • graphics;
  • illustrations;
  • product descriptions;
  • website design;
  • layouts;
  • marketing materials;
  • text;

is owned by or licensed to GLOBAL EDEN GROUP S.R.L. and is protected by applicable intellectual property laws.

No part of this Website may be copied, reproduced, distributed, modified, published, or used for commercial purposes without our prior written permission.

11. Acceptable Use

You agree not to:

  • violate any applicable law;
  • interfere with the Website's operation;
  • upload malicious software or harmful code;
  • attempt unauthorized access to our systems;
  • copy or scrape Website content;
  • use our trademarks without permission;
  • engage in fraudulent activity.

We reserve the right to suspend or terminate access to users who violate these Terms.

12. Third-Party Services

Our Website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Your use of third-party services is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by applicable law, edén shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

  • use of the Website;
  • inability to use the Website;
  • delays in delivery;
  • technical interruptions;
  • third-party services;
  • force majeure events.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Force Majeure

EDÉN shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

  • natural disasters;
  • war;
  • terrorism;
  • labor disputes;
  • government actions;
  • transportation disruptions;
  • pandemics;
  • internet or communication failures.

15. Privacy

The collection and processing of personal information are governed by our Privacy Policy, which forms part of these Terms.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes become effective upon publication on our Website.

Your continued use of the Website after changes have been published constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Romania.

If you are a consumer residing in another country, you may also benefit from any mandatory consumer protection rights applicable under the laws of your country of residence.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Romania, unless mandatory consumer protection legislation provides otherwise.

18. Entire Agreement

These Terms, together with our:

  • Privacy Policy;
  • Shipping Policy;
  • Return & Refund Policy;
  • Distance Sales Agreement;

constitute the entire agreement between you and edén regarding your use of this Website and any purchases made through it.

19. Contact Us

If you have any questions regarding these Terms, please contact us:

GLOBAL EDEN GROUP S.R.L.

Email: info@byeden.shop

Website: www.byeden.shop