Return and Refund Policy
Effective Date: July 15, 2026
At edén, we take pride in creating high-quality products and providing excellent customer service. Please read this Return & Refund Policy carefully before placing an order.
By completing a purchase through www.byeden.shop, you acknowledge that you have read, understood, and accepted this Policy.
Nothing in this Policy limits or excludes any mandatory consumer rights provided under applicable law.
1. Right to Return
If you are a consumer, you may request to return eligible products within 14 calendar days of receiving your order, subject to the conditions set out in this Policy and any applicable legal requirements.
To start a return, please contact us before sending any item back.
Returns sent without prior authorization may experience delays in processing.
2. Conditions for Returns
Returned products must:
- be returned within the applicable return period;
- be unworn and unused;
- be unwashed;
- be free from stains, odors, makeup, perfume, deodorant, pet hair, or other signs of use;
- include all original tags and labels attached;
- be returned in their original packaging whenever reasonably possible;
- be in the same condition in which they were received.
Customers may inspect a product only to the extent necessary to determine its nature, characteristics, and fit, as they would in a physical retail store.
If a returned item shows signs of use beyond what is reasonably necessary for inspection, EDÉN reserves the right to reduce the refund or refuse the return where permitted by applicable law.
3. How to Request a Return
To request a return, please email:
Please include:
- your full name;
- your order number;
- the item(s) you wish to return;
- the reason for the return (optional for change-of-mind returns).
Our team will provide return instructions.
4. Return Shipping Costs
Unless the return is due to:
- a manufacturing defect;
- an incorrect product shipped by edén; or
- another error on our part,
the customer is responsible for all return shipping costs.
Original shipping charges paid at checkout are not refundable, except where required by applicable law.
We strongly recommend using a tracked and insured shipping service, as edén cannot be responsible for returns that are lost or damaged during transit.
5. Inspection of Returned Products
Every returned product is carefully inspected upon arrival.
If the returned product does not comply with the conditions described in this Policy, we may:
- refuse the return;
- reduce the refund to reflect any loss in value, where permitted by applicable law; or
- return the item to the customer at the customer's expense.
6. Non-Returnable Items
Returns may not be accepted for products that:
- have been worn, washed, or damaged after delivery;
- have missing or removed tags;
- are returned in an unsellable condition;
- have been altered or modified after purchase;
- were damaged due to improper care, misuse, accidents, or normal wear and tear.
Where permitted by law, products clearly identified as Final Sale or otherwise excluded from return at the time of purchase are also non-returnable.
7. Defective or Incorrect Products
If you receive:
- a damaged product;
- a manufacturing defect; or
- an incorrect item,
please contact us within 7 calendar days of delivery.
Please provide:
- your order number;
- clear photographs of the product;
- photographs of the packaging;
- a description of the issue.
If your claim is approved, edén will provide an appropriate solution, which may include:
- a replacement;
- a repair (where appropriate);
- a refund; or
- store credit,
depending on the circumstances and applicable law.
8. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please note that processing times vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless required by law or where the return results from an error on our part.
9. Exchanges
We do not offer direct exchanges.
If you wish to purchase a different size, color, or product, please return the eligible item in accordance with this Policy and place a new order separately.
10. Order Cancellations
Orders may only be cancelled before they enter processing.
Once an order has begun processing or has been dispatched, cancellation may no longer be possible.
If you wish to cancel your order, please contact us immediately at:
This does not affect any mandatory withdrawal rights available under applicable law.
11. Refused or Unclaimed Shipments
If an order is returned to edén because:
- the customer refused delivery;
- the customer failed to collect the shipment;
- an incorrect or incomplete delivery address was provided;
- delivery was unsuccessful due to inaccurate customer information,
the original shipping charges are non-refundable.
If the customer requests reshipment, additional shipping charges will apply.
12. Contact Us
If you have any questions regarding returns or refunds, please contact us:
GLOBAL EDEN GROUP S.R.L.
Email: info@byeden.shop
Website: www.byeden.shop
