Shipping Policy
Shipping Policy
Effective Date: July 15, 2026
At edén, we strive to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.byeden.shop.
By placing an order through our website, you acknowledge that you have read and accepted this Shipping Policy.
1. Shipping Availability
edén currently ships to selected countries and regions.
Shipping availability depends on your delivery location and the products you purchase. If shipping is unavailable to your destination, you will be notified during checkout and will not be able to complete your order.
We continue to expand our shipping destinations as our business grows.
2. Multiple Fulfillment Locations
To provide efficient service, edén fulfills orders from multiple international fulfillment locations.
The fulfillment location depends on the specific product ordered.
As a result:
- Products within the same order may be shipped separately.
- Items may have different processing times.
- Packages may arrive on different dates.
This is a normal part of our fulfillment process and does not mean that your order is incomplete.
3. Product-Specific Shipping Information
Each product page contains important shipping information, including the estimated:
- processing time;
- dispatch time;
- delivery timeframe.
These estimates may differ from one product to another depending on its fulfillment location.
Customers are responsible for reviewing the shipping information displayed on each product page before placing an order.
By completing your purchase, you acknowledge and accept the estimated processing and delivery times shown for the products you order.
4. Order Processing
Orders begin processing after payment has been successfully received.
Processing times vary by product and are displayed on the corresponding product page.
Business days exclude weekends and public holidays.
During promotional events, holidays, or periods of high order volume, processing times may be extended.
5. Shipping & Delivery
Once your order has been dispatched, you will receive a shipping confirmation email together with tracking information, where available.
Estimated delivery times begin after your order has been shipped.
Please note that delivery estimates are provided for reference only and are not guaranteed.
Delivery may be affected by circumstances beyond our reasonable control, including:
- customs inspections;
- transportation delays;
- weather conditions;
- local holidays;
- carrier disruptions;
- force majeure events.
6. Shipping Costs
Shipping charges are calculated automatically during checkout and displayed before payment is completed.
Shipping costs may vary depending on:
- destination country;
- products ordered;
- shipping method selected.
7. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country's authorities.
Unless otherwise stated, these charges are the responsibility of the customer.
Because customs regulations vary by country, we recommend contacting your local customs office for additional information before placing your order.
8. Tracking Information
Tracking details will be provided by email once they become available.
Please allow the shipping carrier sufficient time to update tracking information after your package has been dispatched.
9. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
edén is not responsible for delays, failed deliveries, or additional shipping costs resulting from:
- incorrect or incomplete addresses;
- incorrect postal codes;
- refusal to accept delivery;
- failure to collect a shipment;
- inaccurate contact information provided during checkout.
Once an order has been dispatched, we are unable to change the delivery address.
10. Undeliverable Orders
If an order is returned because:
- the shipping address provided was incorrect or incomplete;
- delivery was refused by the recipient;
- the shipment was not collected;
- repeated delivery attempts were unsuccessful; or
- local delivery restrictions prevented successful delivery,
the original shipping charges are non-refundable.
If the customer wishes to receive the order again, additional shipping charges may apply.
Where appropriate, edén may offer store credit for the value of the products, excluding shipping costs and any non-recoverable expenses.
11. Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
To help us investigate the issue, please include:
- your order number;
- photographs of the packaging (if applicable);
- photographs of the product;
- a brief description of the issue.
We will work with the shipping carrier to determine an appropriate resolution.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
GLOBAL EDEN GROUP S.R.L.
Email: info@byeden.shop
Website: www.byeden.shop
